FAQ

We offer FREE shipping on all orders. No surprises at checkout — the price you see is the price you pay.

Currently, we ship to the United States and Canada. We’re working on expanding to more countries soon!

To ensure the best quality and prices, we ship directly from our partners. Orders typically arrive within 10–15 business days. You’ll receive a tracking number as soon as your gear is on its way.

We want you and your dog to be 100% happy. We offer a 30-day return policy. If the gear isn't a perfect fit, just reach out to us within 30 days of delivery.

Simply email us at support@shopamic.com with your order number, and our team will guide you through the process.

We take quality seriously. If your order arrives with any defects, please contact us immediately with a photo, and we’ll send a replacement at no extra cost.

Absolutely. Our products are designed and tested for active lifestyles — from mountain hikes to city runs. We use high-quality materials like heavy-duty nylon and reinforced hardware to ensure safety and longevity.

For most items, we recommend spot cleaning with warm water and mild soap. For LED collars, make sure the charging port cover is closed before cleaning and avoid full submersion in water.

We process orders quickly to get them to you as fast as possible. If you need to make changes, please email us within 12 hours of placing your order.

Yes. Our store is built on Shopify, and all payments are processed through secure, encrypted gateways to protect your information.